alight customer care representative job description

This position supports Alight s benefits administration and HR BPO platform businesses. * Demonstrate a positive attitude, self-awareness and embrace feedback Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) At Alight, we are reimagining how people and organizations thrive. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative, Human Resources - Tallahassee, FL. job West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Tasks to include in a Customer Care job description . You're able to quickly input and retrieve data while working with the customer on the telephone. Are you interested in helping us shape the future of work and life for organizations, people and their families? Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We learn from one another, champion progress and challenge the status quo. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Our commitment to Diversity and Inclusion. READ MORE Important information: Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions hiring Customer Care Representative -Absence Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. All Rights Reserved. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Because transformation takes a workforce. You will be notified during the hiring process which checks are required by the position. A 401k plan that includes a corporate match. This job listing has expired and the position may no longer be open for hire. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Care Representative, Human Resources - Virtual Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. View Job description, benefits and responsibilities. Our people are our greatest assets at Alight Solutions because People Matter! You have successfully created a new job alert. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Only applicants from locations above will be considered. Be Real with Alight and help us re-imagine how people and organizations thrive. * Initiate new leave cases in our system Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. To deliver on this purpose, we do things differently. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Find out if you meet the requirements! Career Development & Growth: We provide ongoing training, coaching and development. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Location: San Juan, Puerto Rico. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Visit the company website to obtain information on the company and review the job description prior to your interview. Si es as , entonces ReedGroup es para ti! As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Know Your Worth. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. I was responsible for keeping up to date with daily schedules and routines and managed all of . Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Take the first step today by joining our talent community. Apply for Sr. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. View this and more full-time & part-time jobs in Miami, FL on Snagajob. See our awards. You can deactivate or delete job alerts by clicking the button below. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative Human Resources. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Customer Care Careers - Alight Visit investor site Looking for an Alight office? Browse by city or country to find one in your region. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. at Alight Solutions. Benefits start on your first day of employment, Programs & activities that give back to our. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative, Human Resources - Texas Virtual (Work 2023 Snagajob.com, Inc. All rights reserved. Posting id: 823465203. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Express yourself in an open and honest manner Donor Engagement Guide Job in Minneapolis, MN at Alight Required Skills. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * PEOPLE MATTER is one of our company s core values. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Training will begin for this class on Monday, May 1st Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Customer Care Representative *Remote* Job in Washington, PA at Alight The estimated base pay is $36,558 per year. This is a 6 months project and we offer Full Time Shifts (Rotating). The mission of our customer care teams exemplifies the need for humanunderstanding. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. At Alight, we are reimagining how people and organizations thrive. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative, Human Resources, Orlando, FL at Alight Customer Care Representative Tasks. Full-time $12.50 an hour. Customer Care Representative, Human Resources (The Woodlands, TX) job Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). $50K-$69K Per Year (Glassdoor est.) As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Insurance Health insurance Explore careers Media or Investor inquiries? The mission of our customer care teams exemplifies the need for human understanding. Because transformation takes a workforce. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Ten paid holidays per calendar year (8 fixed and 2 floating). You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. then the employee has changed 1 company and 1 job. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Find out if you meet the requirements! Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. * Excellent communication & collaboration skills with strong ability to empathize with customers You are Get hired today! We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Cons Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We are brave in spirit, act decisively, learn quickly and get it done. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Service Representative Job Description - Forbes Advisor This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Cons. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We are Alight Solutions. Our people are our greatest assets at Alight Solutions because People Matter! https://www.consumer.ftc.gov/articles/0243-job-scams. This may include additional research and ongoing casework. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Average Alight Solutions Salary | PayScale Alight is committed to a diverse workforce and is an affirmative action employer. Every colleague shapes how Alight can become better, stronger and brighter together. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Customer Care Representative Job Description - Gladly * Strong attention to detail with critical thinking skills Interested in Workday positions?

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