Here you can discuss returns with other members. See ourpartial refund guidelines. A few days later I receive a not as described PayPal claim. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Our video below also shows the steps you can take to offer a partial refund on eBay. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. For most purchases, buyers are refunded to their original payment method. Im on the phone with eBay seeing what if any options I have. Should I wait for the seller to contact me? Fill in the total refund amount (s) and the return reasons. 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I just sell locally to avoid all shenanigans. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. You can also find more information in our full article below. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. I feel that I am being totally screwed. What in the actully insanity is this? Coverage, eligibility requirements, and exclusions. If you're responsible for return shipping. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. This can be useful when the buyer isn't completely satisfied with their purchase. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Enter a Return Merchandise Authorization number, if you use them. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. See the table below for guidance on issuing a partial refund. But once . For returns and exchanges less t In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. i probably get osmo pocket instead." Proof of delivery for returned items Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. That decision is for him to be allowed to return it. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. As you may already know or will find out after watching this . If the buyer is responsible, choose your return address from the dropdown menu. Trading Cards have a more limited return window. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Attach the label from your desktop or mobile device. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); document.write ("&loc=" + escape(window.location)); If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Select the percent you want to deduct from the refund amount. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. For example, you may have opted to automatically accept return requests. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Select your carrier and enter the tracking number. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers.
Setting up your return policy | eBay Most sellers don't understand this. Just a heads up that you might want to to edit it for clarity. I denied the request, now Im pretty much waiting for negative feedback :(. We've outlined your response optionsbelow. Select. '&charset='+document.charset : (document.characterSet ? Returns related questions? Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. if (document.context) document.write ("&context=" + escape(document.context)); document.write ("
-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.".